FAQs

Questions about my order:

Q.
How can I check the status of my Berlin Gear™ Screen Protector order?
A.

All Berlin Gear Screen Protectors ship from Amazon.com fulfillment centers.

To track your shipment, log in to your amazon.com account and complete the following steps:

  • Go to “Your Orders”
  • Go to the order you want to track
  • Click Track Package next to your order
Q.
My Berlin Gear™ Screen Protector order never arrived. What do I do?
A.

All Berlin Gear Screen Protectors ship from Amazon.com fulfillment centers.

To track your shipment go to amazon.com and log in under the account you made the purchase from:

  • Go to “Your Orders”
  • Go to the order you want to track
  • Click Track Package next to your order

To contact Amazon about your order:

  • Click the Help link on the bottom of any Amazon page
  • Click the Contact Us button on the right side of your page
  • Choose your armband order in the "What can we help you with?" section
  • Make a selection from the drop down in the "Tell us more about your issue" section
  • Choose your method of communication in the "How would you like to contact us?" section

Amazon is very responsive to questions and you can expect a timely response.

Q.
I ordered the wrong Berlin Gear™ Screen Protector. Can I exchange it?
A.

Contact customer service at support@berlingear.com so that we may assist you.

Q.
I received the wrong Berlin Gear™ Screen Protector. How do I return it?
A.

Please contact customer service via email at support@berlingear.com so that we may assist you.

Q.
My package is missing some pieces. How do I get replacement parts?
A.

Please contact customer service via email at support@berlingear.com so that we may assist you.

Q.
My product was defective when it arrived. How do I get a replacement?
A.

Please contact customer service via email at support@berlingear.com so that we may assist you.

Q.
What is your return policy?
A.

Please contact customer service via email at support@berlingear.com so that we may assist you.

Questions about installation:

Q.
How do I install my Berlin Gear™ Screen Protector?
A.

For best results we recommend watching our brief instructional video at http://www.youtube.com/watch?v=xpBkPEX-OmI before installing. Each package also contains detailed step-by-step instructions. Be sure to follow these easy steps to ensure a successful installation. You can also reference the instructions here: http://www.berlingear.com/Install_Instructions.pdf

Q.
Does my device need to be turned off to install my Berlin Gear™ Screen Protector?
A.

No. However we do recommend that you turn off your device during installation. This will make it easier to see any dust or bubbles that might be trapped under the protector.

Q.
Do I need to clean my device prior to installing my Berlin Gear™ Screen Protector?
A.

Yes. Use the included micro-fiber cloth to thoroughly clean your device’s screen prior to installation to remove and dust and debris that may get trapped under the protector.

Q.
How do I clean my device before installing my Berlin Gear™ Screen Protector?
A.

We recommend cleaning your screen with the micro-fiber cloth included in the package prior to installing your screen protector.

Q.
How do I know which side of my Berlin Gear™ Screen Protector is adhesive?
A.

By peeling back the tab labeled “Tab 1” you will expose the adhesive side of the screen protector. Once the protective film is removed, this is the side you will adhere to your device’s screen.

Q.
How do I remove bubbles under my Berlin Gear™ Screen Protector?
A.

Bubbles can be a result of air, dust or lint trapped between the display and screen protector. Air bubbles can easily be pushed out using the squeegee provided. Dust and/or lint bubbles can be identified by dark spots inside the bubble. If you have identified the presence of dust and/or lint, use the screen cleaning tape provided in the package and follow the process below:

  • Cut the screen cleaning tape into two strips.
  • Adhere one strip of tape to the edge nearest the dust/lint bubble and carefully lift the screen protector to expose the adhesive side of the screen where the debris is present.
  • Use the adhesive side of the second piece of the dust removal tape and softly dab to remove the dust or lint from the screen protector. Be patient and repeat this process as many times as necessary to remove all debris. Be careful not to touch the adhesive side of the screen protector with your finger as this may leave behind a fingerprint.
  • Gently lay the screen protector back down on the display and remove the transparent tape.
  • Smooth any remaining bubbles with the smoothing card provided.
  • Clean the screen one last time with the provided micro-fiber cleaning cloth to complete the installation process.
Q.
My Berlin Gear™ Screen Protector isn’t sticking to corners of my screen. What do I do?
A.

Try waiting for a few minutes to let the adhesive side of the film dry. This will improve “tackiness” and allow the screen protector to better adhere to the corners. You can also try "palming" the corner - holding the corner film in place with the palm of your hand for a minute or two until it dries in place.

Q.
My Berlin Gear™ Screen Protector does not seem to fit my device. Did I order the wrong size?
A.

Please contact customer service via email at support@berlingear.com so that we may assist you.

Questions about use:

Q.
Can I use my Berlin Gear™ Screen Protector with a case?
A.

Yes – as long as the case does not have a see through plastic cover. If exposed to excessive heat the see through cover may adhere to the screen protector. Cases made from leather or other materials are perfectly safe to use with our screen protector, but the film may become discolored if exposed to porous materials for extended periods. For best results we recommend using the Berlin Gear™ Screen Protector with silicone type cases.

Q.
Will screen clarity be reduced when the Berlin Gear™ Screen Protector is installed?
A.

Our Crystal Clear HD screen protectors will not reduce the clarity of your screen. Users who install our screen protectors with a matte anti-glare finish may see a slight decrease in screen clarity. We recommend that you increase the brightness of your screen to enhance clarity if this becomes an issue.

Q.
I get a “rainbow” effect when my Berlin Gear™ Screen Protector is installed. Is this normal?
A.

When first installed, you may notice this rainbow effect. This will usually disappear within 24 hours of installation when the adhesive used to bond the film to the screen has fully cured. If the problem persists, please contact customer service via email at support@berlingear.com so that we may assist you.

Q.
How do I remove fingerprints, dust particles and oils from Berlin Gear™ Screen Protector once it has been applied?
A.

The included micro-fiber cloth is designed to safely clean your Berlin Gear™ Screen Protector. Never use a cleaning solution that contains alcohol or ammonia to clean your screen protector as these solutions can damage your screen. We recommend the Gear Beast line of screen cleaning products, which are alcohol and ammonia free and won’t harm your screen.

Q.
How do I remove my Berlin Gear™ Screen Protector?
A.

Simply adhere a small piece of transparent tape to the corner of the screen protector and slowly peel back at a 90-degree angle. If you don’t have any tape handy you can use a fingernail to lift a corner to get started. You will want to start at one corner and slowly peel back the screen protector at a 90-degree angle.

Q.
Will removing the Berlin Gear™ Screen Protector leave a sticky residue on my device?
A.

Removing your Berlin Gear™ Screen Protector normally will not leave any sticky residue on your device. If you do notice any sticky residue, we recommend removing it with a non-alcoholic and ammonia-free cleaning solution. We recommend the Gear Beast line of screen cleaning products.

Technical questions:

Q.
What materials are Berlin Gear™ Screen Protectors made from?
A.

Berlin Gear™ Screen Protectors are made from the highest quality scratch resistant PET Film and anti-static silicone adhesives to ensure an easy and bubble free installation.

Q.
How does the Berlin Gear™ Screen Protector adhere to my device? Is it permanent?
A.

The Berlin Gear™ Screen Protector uses a proprietary adhesive film that bonds with your smartphone to prevent slipping and movement once installed. The screen protector is not permanent and will not harm your device in any way. Once removed the film material leaves no residue or sticky mess on your device’s screen. If you do notice any sticky residue, we recommend removing it with a citrus-based adhesive remover. We recommend the Gear Beast line of screen cleaning products.